Identified - From illion:
We have identified that there is a degradation of service for Westpac Bank. Over the last 2 hours we have been experiencing an issue retrieving account data for some users.
Affected sessions are returning the 60006 error code. This issue was caused by a problem in the bank's application. Success rates have begun to climb again now, as it appears that the bank may have resolved the issue.
If success rates drop again, we will provide a further update at 4pm AEST.
Feb 27, 2025 - 13:17 AEDT
We have identified that there is a degradation of service for Westpac Bank. Over the last 2 hours we have been experiencing an issue retrieving account data for some users.
Affected sessions are returning the 60006 error code. This issue was caused by a problem in the bank's application. Success rates have begun to climb again now, as it appears that the bank may have resolved the issue.
If success rates drop again, we will provide a further update at 4pm AEST.
Feb 27, 2025 - 13:17 AEDT
Identified - From illion:
Please be advised that we are currently seeing slightly lowered success rates when retrieving data from Commonwealth Bank. We are currently seeing two issues, which are preventing us from returning account data in approximately 10-15% of sessions.
The first issue relates specifically to Home Loan accounts, and is the result of some changes to the structure of the banks account pages. When this issue is encountered, we return no transactions in the BankStatements report data. We have a fix in testing currently, and expect to include this in Tuesday's deployment.
The second is an intermittent issue where we are unable to process data retrieved from the bank, which causes the session to fail. We are currently investigating the root cause of this issue as a high priority.
We will provide further updates on 03/12/24, at 4pm AEDT.
Dec 02, 2024 - 15:39 AEDT
Please be advised that we are currently seeing slightly lowered success rates when retrieving data from Commonwealth Bank. We are currently seeing two issues, which are preventing us from returning account data in approximately 10-15% of sessions.
The first issue relates specifically to Home Loan accounts, and is the result of some changes to the structure of the banks account pages. When this issue is encountered, we return no transactions in the BankStatements report data. We have a fix in testing currently, and expect to include this in Tuesday's deployment.
The second is an intermittent issue where we are unable to process data retrieved from the bank, which causes the session to fail. We are currently investigating the root cause of this issue as a high priority.
We will provide further updates on 03/12/24, at 4pm AEDT.
Dec 02, 2024 - 15:39 AEDT
Investigating - From illion:
Please be advised that we are currently seeing lowered success rates when attempting to connect to Westpac Bank, which is preventing us from retrieving account data in approximately 15-20% of sessions.
Our initial review suggests that this may be the result of an issue in the bank's application, however we are continuing to investigate methods of resolving.
Nov 08, 2024 - 09:04 AEDT
Please be advised that we are currently seeing lowered success rates when attempting to connect to Westpac Bank, which is preventing us from retrieving account data in approximately 15-20% of sessions.
Our initial review suggests that this may be the result of an issue in the bank's application, however we are continuing to investigate methods of resolving.
Nov 08, 2024 - 09:04 AEDT
Lend Partner Platform
?
Operational
Lend Partners API
?
Operational
Lend Lender Portal
?
Operational
Lend Lender API
?
Operational
Lender's API
?
Operational
Lend Application Forms
?
Operational
Lend Bank Statements Collection Service
Operational
illion Bank Statements Service
Operational
Lend Bank Statements Analysis Service
Operational
Equifax Credit Reports Service
Operational
Creditor Watch Credit Reports Service
Operational
ABR ABN Lookup Service
Operational
GOVT.NZ NZBN Lookup Service
?
Operational
Address Lookup Services
Operational
Email Sending Services
Operational
SMS Sending Services
Operational
Intercom Intercom Web Messenger
Operational
SendGrid SMTP
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Schedule Maintenance: ABN/SF Lookup [3 April 2025 - 8pm AEDT] Apr 3, 2025 20:00 - Apr 4, 2025 00:00 AEDT
From: ABN/SF Lookup Technical Support
Who is affected?
- ABN Lookup website/webservice users
- Super Fund Lookup website/webservice users
When?
Thursday, 3 April 2025 – 08:00pm to 12:00am AEDT
Details
- We are doing planned system maintenance.
- Access to ABN and Superfund Lookup services and web services will be temporarily unavailable.
- To minimise disruption to you, we recommend you plan your activities accordingly and do not use the website and web services during this time.
Posted on Apr 02, 2025 - 11:37 AEDT
Who is affected?
- ABN Lookup website/webservice users
- Super Fund Lookup website/webservice users
When?
Thursday, 3 April 2025 – 08:00pm to 12:00am AEDT
Details
- We are doing planned system maintenance.
- Access to ABN and Superfund Lookup services and web services will be temporarily unavailable.
- To minimise disruption to you, we recommend you plan your activities accordingly and do not use the website and web services during this time.
Posted on Apr 02, 2025 - 11:37 AEDT