Identified - From illion:

We have identified that there is a degradation of service for Westpac Bank. Over the last 2 hours we have been experiencing an issue retrieving account data for some users.

Affected sessions are returning the 60006 error code. This issue was caused by a problem in the bank's application. Success rates have begun to climb again now, as it appears that the bank may have resolved the issue.

If success rates drop again, we will provide a further update at 4pm AEST.

Feb 27, 2025 - 13:17 AEDT
Identified - From illion:
Please be advised that we are currently seeing slightly lowered success rates when retrieving data from Commonwealth Bank. We are currently seeing two issues, which are preventing us from returning account data in approximately 10-15% of sessions.

The first issue relates specifically to Home Loan accounts, and is the result of some changes to the structure of the banks account pages. When this issue is encountered, we return no transactions in the BankStatements report data. We have a fix in testing currently, and expect to include this in Tuesday's deployment.

The second is an intermittent issue where we are unable to process data retrieved from the bank, which causes the session to fail. We are currently investigating the root cause of this issue as a high priority.

We will provide further updates on 03/12/24, at 4pm AEDT.

Dec 02, 2024 - 15:39 AEDT
Investigating - From illion:

Please be advised that we are currently seeing lowered success rates when attempting to connect to Westpac Bank, which is preventing us from retrieving account data in approximately 15-20% of sessions.

Our initial review suggests that this may be the result of an issue in the bank's application, however we are continuing to investigate methods of resolving.

Nov 08, 2024 - 09:04 AEDT
Lend Partner Platform ? Operational
90 days ago
100.0 % uptime
Today
Lend Partners API ? Operational
90 days ago
100.0 % uptime
Today
Lend Lender Portal ? Operational
90 days ago
100.0 % uptime
Today
Lend Lender API ? Operational
90 days ago
100.0 % uptime
Today
Lender's API ? Operational
90 days ago
100.0 % uptime
Today
Lend Application Forms ? Operational
90 days ago
100.0 % uptime
Today
Lend Bank Statements Collection Service Operational
90 days ago
100.0 % uptime
Today
illion Bank Statements Service Operational
90 days ago
100.0 % uptime
Today
Lend Bank Statements Analysis Service Operational
90 days ago
100.0 % uptime
Today
Equifax Credit Reports Service Operational
90 days ago
100.0 % uptime
Today
Creditor Watch Credit Reports Service Operational
90 days ago
100.0 % uptime
Today
ABR ABN Lookup Service Operational
90 days ago
100.0 % uptime
Today
GOVT.NZ NZBN Lookup Service ? Operational
90 days ago
100.0 % uptime
Today
Address Lookup Services Operational
90 days ago
100.0 % uptime
Today
Email Sending Services Operational
90 days ago
100.0 % uptime
Today
SMS Sending Services Operational
90 days ago
100.0 % uptime
Today
Intercom Intercom Web Messenger Operational
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 21:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 AEDT
Scheduled - From illion:
Please be advised that we we will be deploying a maintenance update in the BankStatements and BankFeeds Production environments at an updated time of 9pm AEDT on the 22nd March.

The scheduled downtime is expected to occur for a maximum of 30 minutes.

Outage Window: 9pm - 9:30pm AEDT
Outage Period: Maximum of 30 minutes

Mar 13, 11:01 AEDT
Mar 21, 2025
Resolved - From illion:

The degradation of service affecting data retrieval from Cooperative Bank, where we were seeing sessions unable to retrieve transaction data from the bank, has been resolved.

Mar 21, 17:04 AEDT
Update - Update illion:

We are currently experiencing a degradation of service affecting data retrieval from Cooperative Bank, where we are currently seeing sessions where we are unable to retrieve transaction data from the bank.

Initial review indicates that there may have been a change to the bank's portal, which is causing the issue.
We are still investigating the root cause, and will be working on a fix to resolve.

We will provide further updates at 4pm AEST 19/03/24.

Mar 19, 11:48 AEDT
Identified - From illion:

We are currently experiencing a degradation of service affecting data retrieval from Cooperative Bank, where we are currently seeing sessions where we are unable to retrieve transaction data from the bank.

Initial review indicates that there may have been a change to the bank's portal, which is causing the issue.
We are currently investigating the root cause, and will be working on a fix to resolve.

We will provide further updates tomorrow (19/03) at 10am AEDT.

Mar 18, 13:48 AEDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025
Mar 18, 2025