Investigating - From illion:

Please be advised that we are currently seeing lowered success rates when attempting to connect to Westpac Bank, which is preventing us from retrieving account data in approximately 15-20% of sessions.

Our initial review suggests that this may be the result of an issue in the bank's application, however we are continuing to investigate methods of resolving.

Nov 08, 2024 - 09:04 AEDT
Monitoring - Update from illion:

Please be advised that while success rates have risen overnight, we are continuing to experience intermittent issues connecting to Bendigo Bank this morning, which are preventing us from retrieving account data in some sessions.

This appears to be caused by an issue in the bank's application, but is not consistently affecting our bank sessions, as we are continuing to see successful sessions being processed.

We are continuing to monitor, in case action is required on our side to restore access.

Nov 01, 2024 - 12:01 AEDT
Identified - From illion:

Please be advised that have been experiencing ongoing issues connecting to Bendigo Bank across this morning, which are preventing us from retrieving account data in the majority of sessions.

This appears to be caused by an issue in the bank's application, but is not consistently affecting our bank sessions, as we are continuing to see a low volume of successful sessions being processed. The majority of affected sessions are currently returning the 50001 error code.

We are continuing to monitor, in case action is required on our side to restore access.

We will provide further updates at 3pm AEDT or when service is restored, whichever is sooner.

Oct 31, 2024 - 14:34 AEDT
Lend Partner Platform ? Operational
90 days ago
100.0 % uptime
Today
Lend Partners API ? Operational
90 days ago
100.0 % uptime
Today
Lend Lender Portal ? Operational
90 days ago
100.0 % uptime
Today
Lend Lender API ? Operational
90 days ago
100.0 % uptime
Today
Lender's API ? Operational
90 days ago
100.0 % uptime
Today
Lend Application Forms ? Operational
90 days ago
100.0 % uptime
Today
Lend Bank Statements Collection Service Operational
90 days ago
100.0 % uptime
Today
illion Bank Statements Service Degraded Performance
90 days ago
100.0 % uptime
Today
Lend Bank Statements Analysis Service Operational
90 days ago
100.0 % uptime
Today
Equifax Credit Reports Service Operational
90 days ago
99.85 % uptime
Today
Creditor Watch Credit Reports Service Operational
90 days ago
100.0 % uptime
Today
ABR ABN Lookup Service Operational
90 days ago
100.0 % uptime
Today
GOVT.NZ NZBN Lookup Service ? Operational
90 days ago
100.0 % uptime
Today
Address Lookup Services Operational
90 days ago
100.0 % uptime
Today
Email Sending Services Operational
90 days ago
100.0 % uptime
Today
SMS Sending Services Operational
90 days ago
100.0 % uptime
Today
Intercom Intercom Web Messenger Operational
SendGrid SMTP Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 21, 2024
Resolved - From illion:
Please be advised that we have resolved the issue which was causing all login attempts for Bank of Queensland to fail with the 30002 error code. We can see that success rates have risen significantly following the implementation of our fix.

Note that we have identified a small number of follow-on issues that are intermittently affecting sessions - we will be investigating these and resolving when possible.

Nov 21, 15:11 AEDT
Identified - From illion:

Please be advised that we are currently experiencing issues connecting to Bank of Queensland to retrieve account and transaction data, following changes to their portal. Affected sessions are failing with the 30002 error code.

This issue is currently with our Dev team for investigation. We are currently working to gain access to a test account which will assist in troubleshooting and developing a change to resolve the issues.

We will provide further updates tomorrow (01/11) at 3pm AEDT.

Oct 31, 14:35 AEDT
Resolved - We have resolved an issue that caused broker pages to crash approximately between 1:30 PM and 2:00 PM on 21 November 2024. We sincerely apologise for any inconvenience this may have caused and thank you for your patience.
Nov 21, 13:30 AEDT
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Unresolved incident: Bank Degradation: Westpac.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 AEDT
Scheduled - From NZBN Support:

NZBN overnight outage 6 November 2024
There will be an extended outage of the NZBN API and website from 6pm Wednesday 6 November 2024 to 6am Thursday 7 November 2024 as we update our systems to modernise the NZBN infrastructure.

The API will return errors during the outage. Service may be restored earlier than advised if work is completed ahead of schedule.

Oct 30, 17:04 AEDT