Update - From illion on 20/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 21/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 20, 2025 - 14:23 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 21/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 20, 2025 - 14:23 AEST
Update - From illion on 19/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 20/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 19, 2025 - 13:21 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 20/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 19, 2025 - 13:21 AEST
Update - From illion on 18/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 19/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 18, 2025 - 17:34 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 19/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 18, 2025 - 17:34 AEST
Update - From illion on 15/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 18/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 15, 2025 - 12:37 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We recently deployed an update, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 18/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 15, 2025 - 12:37 AEST
Update - From illion on 14/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 15/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 14, 2025 - 13:05 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 15/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 14, 2025 - 13:05 AEST
Update - From illion on 13/08/25:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 14/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 13, 2025 - 12:16 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates 14/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 13, 2025 - 12:16 AEST
Update - Update direct from illion on 12/08/2025:
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates Wednesday 13/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 12, 2025 - 15:45 AEST
We are continuing to work to address the ongoing issue with many connections to CBA:
Many sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We deployed an update last night, however this was unsuccessful in fully resolving the issue. We will continue working on this as our highest priority.
We will provide further updates Wednesday 13/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 12, 2025 - 15:45 AEST
Update - Update direct from illion this morning (08/08):
We deployed an update last night at ~11pm to address the 30016 'No Accounts Parsed' error, which has significantly improved CBA success rate. We will be continuing to monitor and optimise the solution, but since the deployment, success rates have been consistently high,
Please note that we are aware of one other ongoing issue with connections to CBA, which is still under investigation:
A small volume of sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
Resolution of this issue remains the top priority with our Dev team.
We will provide further updates Monday, 11/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 08, 2025 - 12:14 AEST
We deployed an update last night at ~11pm to address the 30016 'No Accounts Parsed' error, which has significantly improved CBA success rate. We will be continuing to monitor and optimise the solution, but since the deployment, success rates have been consistently high,
Please note that we are aware of one other ongoing issue with connections to CBA, which is still under investigation:
A small volume of sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
Resolution of this issue remains the top priority with our Dev team.
We will provide further updates Monday, 11/08, at 12:00pm AEST, or when we have further updates, whichever is sooner.
Aug 08, 2025 - 12:14 AEST
Monitoring - Communication from illion on 01/08/25:
Please be advised that we have deployed an update to address the remaining issues with processing CBA's newly implements MFA prompts. Successful testing has confirmed that the fix we deployed on Tuesday afternoon has resolved these issues.
Note that we are aware of two ongoing issues with connections to CBA, which are under investigation now:
A small volume of sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We are intermittently seeing many sessions failing with a 30016 'No Accounts Parsed' error code. There have been two causes for this identified.
- In the first (and most common), the bank is incorrectly returning an empty account list - we are working to confirm if there is anything we can implement to mitigate the impact of this issue from the bank.
- In the second, the bank is returning a 'Temporary Password Expired' message during login, which is currently not being handled as expected.
We will provide further updates Monday, 04/08, at 12:00pm AEST.
If further information is required, please contact the illion Open Data Solutions support team at odssupport@illion.com.au
Aug 01, 2025 - 15:35 AEST
Please be advised that we have deployed an update to address the remaining issues with processing CBA's newly implements MFA prompts. Successful testing has confirmed that the fix we deployed on Tuesday afternoon has resolved these issues.
Note that we are aware of two ongoing issues with connections to CBA, which are under investigation now:
A small volume of sessions are able to successfully complete the login process, however when we attempt to export transaction data for one or more accounts our bank session is unexpectedly ending, preventing us from retrieving data.
We are intermittently seeing many sessions failing with a 30016 'No Accounts Parsed' error code. There have been two causes for this identified.
- In the first (and most common), the bank is incorrectly returning an empty account list - we are working to confirm if there is anything we can implement to mitigate the impact of this issue from the bank.
- In the second, the bank is returning a 'Temporary Password Expired' message during login, which is currently not being handled as expected.
We will provide further updates Monday, 04/08, at 12:00pm AEST.
If further information is required, please contact the illion Open Data Solutions support team at odssupport@illion.com.au
Aug 01, 2025 - 15:35 AEST
Update - Message from illion at 1PM 21/07:
We are continuing to experience occasional degradation of service for CBA in the BankStatements and BankFeeds environments. The frequency of this has reduced, and we are only seeing lowered success rates across a few intervals each day.
Our Dev team's investigation has indicated that many of the failed sessions are seeing errors caused by the bank blocking or closing the accounts, rather than any fault in our system. Repeated attempts to access these accounts through the BankFeeds system appears to be the result of the remaining drops in success rate.
We are continuing to investigate to determine if there are actions that we can take to mitigate.
Please note that we have confirmed that one of our test accounts has been included in the most recent wave of CBA MFA rollouts, meaning that we will be able to test the new systems end to end - this should aid in the resolution of this and other issues.
We will provide further updates next Wednesday 23rd at 12:00pm AEST.
Jul 21, 2025 - 13:04 AEST
We are continuing to experience occasional degradation of service for CBA in the BankStatements and BankFeeds environments. The frequency of this has reduced, and we are only seeing lowered success rates across a few intervals each day.
Our Dev team's investigation has indicated that many of the failed sessions are seeing errors caused by the bank blocking or closing the accounts, rather than any fault in our system. Repeated attempts to access these accounts through the BankFeeds system appears to be the result of the remaining drops in success rate.
We are continuing to investigate to determine if there are actions that we can take to mitigate.
Please note that we have confirmed that one of our test accounts has been included in the most recent wave of CBA MFA rollouts, meaning that we will be able to test the new systems end to end - this should aid in the resolution of this and other issues.
We will provide further updates next Wednesday 23rd at 12:00pm AEST.
Jul 21, 2025 - 13:04 AEST
Identified - From Illion:
We are continuing to experience occasional degradation of service for CBA in the BankStatements and BankFeeds environments. This has been occurring intermittently since 01/07/25.
Success rates have been varying significantly over the last week, however since the weekend we are seeing greatly improved success rates (though still with some fluctuation). Our Dev team's investigation has indicated that many of the failed session are seeing errors caused by the bank blocking or closing the accounts, rather than any fault in our system. We are continuing to investigate to determine if there are actions that we can take to mitigate.
Please note that we have confirmed that one of our test accounts will be included in the next wave of MFA rollouts, meaning that we will be able to test the new systems end to end - this should aid in the resolution of this and other issues.
We will provide further updates Wednesday 16th at 12:00pm AEST.
Jul 15, 2025 - 08:56 AEST
We are continuing to experience occasional degradation of service for CBA in the BankStatements and BankFeeds environments. This has been occurring intermittently since 01/07/25.
Success rates have been varying significantly over the last week, however since the weekend we are seeing greatly improved success rates (though still with some fluctuation). Our Dev team's investigation has indicated that many of the failed session are seeing errors caused by the bank blocking or closing the accounts, rather than any fault in our system. We are continuing to investigate to determine if there are actions that we can take to mitigate.
Please note that we have confirmed that one of our test accounts will be included in the next wave of MFA rollouts, meaning that we will be able to test the new systems end to end - this should aid in the resolution of this and other issues.
We will provide further updates Wednesday 16th at 12:00pm AEST.
Jul 15, 2025 - 08:56 AEST
Investigating - From Illion:
We are currently experiencing a degradation of service for CBA in the BankStatements and BankFeeds environments, caused by timoutouts and failed connection attempts. This has been occurring intermittently from roughly 5pm yesterday, 01/07/25.
Our dev team is investigating the root cause of this issue as a priority.
We will provide further updates at 12:00pm AEST.
Jul 02, 2025 - 09:56 AEST
We are currently experiencing a degradation of service for CBA in the BankStatements and BankFeeds environments, caused by timoutouts and failed connection attempts. This has been occurring intermittently from roughly 5pm yesterday, 01/07/25.
Our dev team is investigating the root cause of this issue as a priority.
We will provide further updates at 12:00pm AEST.
Jul 02, 2025 - 09:56 AEST
Update - From illion on 20/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 21/08/2025 AEST.
Aug 20, 2025 - 13:09 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 21/08/2025 AEST.
Aug 20, 2025 - 13:09 AEST
Identified - From illion on 19/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 20/08/2025 AEST.
Aug 19, 2025 - 13:20 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 20/08/2025 AEST.
Aug 19, 2025 - 13:20 AEST
Update - From illion on 18/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 19/08/2025 AEST.
Aug 18, 2025 - 17:33 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on a potential fix to address this.
We will provide a further updates at 12pm 19/08/2025 AEST.
Aug 18, 2025 - 17:33 AEST
Update - From illion on 15/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are working on a potential fix to address this.
We will provide a further updates at 12pm 18/08/2025 AEST.
Aug 15, 2025 - 12:36 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are working on a potential fix to address this.
We will provide a further updates at 12pm 18/08/2025 AEST.
Aug 15, 2025 - 12:36 AEST
Update - From illion on 14/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 15/08/2025 AEST.
Aug 14, 2025 - 13:04 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 15/08/2025 AEST.
Aug 14, 2025 - 13:04 AEST
Update - From illion on 13/08/25:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 14/08/2025 AEST.
Aug 13, 2025 - 12:15 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 14/08/2025 AEST.
Aug 13, 2025 - 12:15 AEST
Update - Update direct from illion on 12/08/2025:
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 13/08/2025 AEST.
Aug 12, 2025 - 15:46 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and are continuing to work on implementing changes to address this.
We will provide a further updates at 12pm 13/08/2025 AEST.
Aug 12, 2025 - 15:46 AEST
Investigating - From illion (11/08/25)
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and is working to implement changes to address this.
We will provide a further update at 10am 12/08/2025 AEST.
Aug 11, 2025 - 12:41 AEST
We have identified that there is a disruption of service for Westpac Bank. We are currently experiencing an issue with retrieving account data for this institution, which appears to be following on from a change to the bank's platform.
We are currently seeing a small volume of sessions that are failing with 30016 errors. Our Dev team has identified the cause of the issue, and is working to implement changes to address this.
We will provide a further update at 10am 12/08/2025 AEST.
Aug 11, 2025 - 12:41 AEST
Lend Partner Platform
?
Operational
Lend Partners API
?
Operational
Lend Lender Portal
?
Operational
Lend Lender API
?
Operational
Lender's API
?
Operational
Lend Application Forms
?
Operational
Lend Bank Statements Collection Service
Operational
illion Bank Statements Service
Degraded Performance
Lend Bank Statements Analysis Service
Operational
Equifax Credit Reports Service
Operational
Creditor Watch Credit Reports Service
Operational
ABR ABN Lookup Service
Operational
GOVT.NZ NZBN Lookup Service
?
Operational
Address Lookup Services
Operational
Email Sending Services
Operational
SMS Sending Services
Operational
Intercom Intercom Web Messenger
Operational
SendGrid SMTP
Operational
SendGrid API v3
Operational
SendGrid API v2
Operational
Redbook
Operational
LendSign
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.