Identified - From illion:

Please be advised that CBA is slowly rolling out a new MFA system to their users. Sessions which encounter this new MFA process are currently failing with 30016 'No Account Parsed' errors. This is currently only occurring in 2-3% of CBA sessions.

We are aware of the changes, and are currently investigating methods of resolution.
Please note that our test accounts have not yet been moved to the new MFA system, so we cannot provide an ETA for the resolution at this time.

We will provide further updates when possible.

Apr 15, 2025 - 10:07 AEST
Identified - From illion:

We have identified that there is a degradation of service for Westpac Bank. Over the last 2 hours we have been experiencing an issue retrieving account data for some users.

Affected sessions are returning the 60006 error code. This issue was caused by a problem in the bank's application. Success rates have begun to climb again now, as it appears that the bank may have resolved the issue.

If success rates drop again, we will provide a further update at 4pm AEST.

Feb 27, 2025 - 13:17 AEDT
Identified - From illion:
Please be advised that we are currently seeing slightly lowered success rates when retrieving data from Commonwealth Bank. We are currently seeing two issues, which are preventing us from returning account data in approximately 10-15% of sessions.

The first issue relates specifically to Home Loan accounts, and is the result of some changes to the structure of the banks account pages. When this issue is encountered, we return no transactions in the BankStatements report data. We have a fix in testing currently, and expect to include this in Tuesday's deployment.

The second is an intermittent issue where we are unable to process data retrieved from the bank, which causes the session to fail. We are currently investigating the root cause of this issue as a high priority.

We will provide further updates on 03/12/24, at 4pm AEDT.

Dec 02, 2024 - 15:39 AEDT
Investigating - From illion:

Please be advised that we are currently seeing lowered success rates when attempting to connect to Westpac Bank, which is preventing us from retrieving account data in approximately 15-20% of sessions.

Our initial review suggests that this may be the result of an issue in the bank's application, however we are continuing to investigate methods of resolving.

Nov 08, 2024 - 09:04 AEDT
Lend Partner Platform ? Operational
90 days ago
100.0 % uptime
Today
Lend Partners API ? Operational
90 days ago
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Today
Lend Lender Portal ? Operational
90 days ago
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Today
Lend Lender API ? Operational
90 days ago
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Today
Lender's API ? Operational
90 days ago
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Lend Application Forms ? Operational
90 days ago
100.0 % uptime
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Lend Bank Statements Collection Service Operational
90 days ago
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Today
illion Bank Statements Service Operational
90 days ago
100.0 % uptime
Today
Lend Bank Statements Analysis Service Operational
90 days ago
100.0 % uptime
Today
Equifax Credit Reports Service Operational
90 days ago
100.0 % uptime
Today
Creditor Watch Credit Reports Service Operational
90 days ago
100.0 % uptime
Today
ABR ABN Lookup Service Operational
90 days ago
100.0 % uptime
Today
GOVT.NZ NZBN Lookup Service ? Operational
90 days ago
100.0 % uptime
Today
Address Lookup Services Operational
90 days ago
100.0 % uptime
Today
Email Sending Services Operational
90 days ago
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Today
SMS Sending Services Operational
90 days ago
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Intercom Intercom Web Messenger Operational
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SendGrid API v3 Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Resolved - Update from illion:

We have identified that there was a degradation of service for CBA. We were experiencing an issue connecting to this institution.

Sessions were failing with "30005" errors. Our dev teams have confirmed that the issue has been resolved on the banks end.

We will continue to monitor to ensure there are no further issues.

Apr 23, 09:32 AEST
Identified - From illion:

We have identified that there is a degradation of service for CBA. We are currently experiencing an issue connecting to this institution.

Sessions are currently failing with "30005" errors. Our dev teams have confirmed that this is due to an unscheduled outage on the banks end.

We will continue to monitor and advise once services has been restored from the banks side.

Apr 22, 17:03 AEST
Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - Update from illion:

We have identified that there was a disruption of service for Bankwest. We were experiencing issues retrieving data from this institution.

Sessions were failing with '30016' errors.

Our dev teams have identified that this was due to an issue on the banks end and has since been resolved.

We will continue to monitor to ensure no further issues are identified.

Apr 16, 17:03 AEST
Identified - From illion:

We have identified that there is a disruption of service for Bankwest. We are currently experiencing and issue retrieving data from this institution.

Sessions are currently failing with "30016" errors. Our team is investigating the root cause now.

We will provide further updates in 4:30pm.

Apr 16, 13:41 AEST
Apr 15, 2025
Apr 14, 2025
Resolved - Update from AMEX
AMEX made a change to their internet banking portal which affected our ability to retrieve data.

Affected sessions were returning the "50001" error.

Our Dev teams have deployed a fix to address the change made by the bank.

We will continue to monitor to ensure that there are no further issues.

Apr 14, 09:47 AEST
Update - Update from:

AMEX have made a change to their internet banking portal which is affecting our ability to retrieve data.

Affected sessions are returning the "50001" error.

We are continuing to work to implement a change which will restore service. We will provide further updates tomorrow (11/04/25) at 10:30am AEST.

Apr 10, 17:29 AEST
Identified - From illion:

AMEX have made a change to their internet banking portal which is affecting our ability to retrieve data.

Affected sessions are returning the "50001" error.

We are currently working to implement a change which will restore service. We will provide further updates at 4:30pm AEST.

Apr 10, 15:19 AEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.